Last Updated: November 2024
Introduction
Dr WA Rossouw ENT ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and other contact details you provide when booking an appointment or contacting us.
- Medical Information: Health information relevant to your ENT care, provided during consultations.
- Technical Data: IP address, browser type, device information, and website usage data collected through cookies.
How We Use Your Information
We use your information for the following purposes:
- To provide medical services and patient care
- To communicate with you about appointments, treatments, and follow-up care
- To process payments and manage billing
- To improve our website and services
- To comply with legal and regulatory obligations
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the internet is 100% secure.
Your Rights Under POPIA
You have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Object to processing of your information
- Request deletion of your information (subject to legal obligations)
- Lodge a complaint with the Information Regulator
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Dr WA Rossouw ENT
Suite 405, St George's Hospital
40 Park Drive, Gqeberha, 6001
Phone: 041 492 3185